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Servis Anti Repot, Respon Anti Lemot dengan Chatbotika
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Meningkatnya pelanggan tentu menjadi tantangan. Jangan sampai pelayanan jadi repot, respon pun jadi lemot. Serahkan saja semua kepada Chatbotika. Selengkapnya baca disini!
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Berawal dari tahun 2015, dimana saya pernah gagal membuka usaha percetakan. Usaha yang saya rintis selama kurang lebih dua tahun terpaksa gulung tikar lantaran sulitnya mendatangkan pelanggan. Singkat cerita, usaha saya bangkrut dan saya pun kembali menjadi seorang pengangguran.
Gagal coba lagi, jatuh bangkit lagi. Begitulah kalimat motivasi yang selalu tertanam dalam diri saya. Meskipun gagal, saya tak pernah patah arang untuk terus mencoba kembali. Berbekal ilmu desain yang saya miliki, akhirnya saya kembali bangkit dari keterpurukan.
Kali ini sebagai freelancer desain. Dengan promosi “jasa desain gratis” diawal peluncuran branding, akhirnya saya mulai dibanjiri pelanggan. Saya kembali menemukan titik awal untuk membangun usaha kembali. Berbeda dengan usaha sebelumnya, usaha ini dibangun tanpa toko fisik, tanpa karyawan dan hanya bermodal laptop.
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Sepanjang tahun 2019 ini, saya tengah disibukkan dengan orderan desain yang berlimpah dari banyak klien. Saya mulai kewalahan jika banyak calon pelangan menanyakan perihal desain melalui pesan WA. Terlebih pesan yang masuk hanya sekedar menanyakan beberapa hal yang sifatnya mendasar seperti bertanya harga, waktu pengerjaan dan lain-lain.
Saya merasa waktu saya terkuras jika harus menaggapainya satu persatu. Sedangkan saya harus menyelesaikan orderan desain dari klien yang lainnya. Mengingat sulitnya mencari pelanggan, saya tidak ingin pelanggan saya berpaling karena pelayanan saya yang kurang maksimal.
Mungkin sudah saatnya saya membutuhkan assisten untuk menjawab pertanyaan dari klien. Jika dibutuhkan tentu saya akan menggunakan aplikasi jawab pesan otomatis atau semacam chatbot.
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Awal Mengenal
Chatbot Bahasa Indonesia
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Pernah lihat atau dengar aplikasi SimSimi? Bagi anak milenial tentu paham aplikasi yang satu ini. SimSimi adalah aplikasi sederhana yang memungkinkan penggunanya melakukan obrolan ringan dengan tokoh virtual bernama Simi. Aplikasi ini didesain seperti aplikasi chating pada umumnya, ketika kita bertanya sesuatu, Simi pun akan menjawab. Meskipun belakangan saya tahu yang menjawab itu robot, namun apliaksi semacam ini cukup menghibur ditengah kegalauan saya.
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Aplikasi seperti SimSimi merupakan salah satu contoh chatbot yang menggunakan bahasa Indonesia. Chatbot atau chatterbot itu sendiri adalah sebuah layanan obrolan robot/tokoh virtual dengan kecerdasan buatan atau AI (Artificial Intelligent) yang menirukan percakapan manusia melalui pesan suara, obrolan teks ataupun keduanya.
Selain Simsimi tentu ada banyak fitur Chatbot Bahasa Indonesia yang sering kali saya gunakan sehari-hari, diantaranya sebagai berikut,
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Chat Facebook Messenger
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Agar usaha desain saya dikenal banyak orang tentu saya menggunakan facebook sebagai media untuk promosi. Nah, di dalam facebook sendiri terdapat fitur facebook messenger untuk berinteraksi kepada seseorang melalui fitur chating. Sebagai pengguna facebook untuk berbisnis, saya pun menggunakan fitur messenger yang dilengkapi dengan chatbot untuk membalas pesan secara otomatis.
Fitur ini setidaknya membantu saya merespon lebih cepat, ketika saya sedang berada di jalan atau belum bisa membalas chat dengan segera. Tentunya dengan fitur chatbot yang terdapat pada facebook messenger bisa meningkatkan performa saya dalam menanggapi pertanyaan dari para klien.
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Chatbot Isi Ulang Pulsa
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Ketika pulsa dan paket data menjadi sebuah kebutuhan, saya pun mengambil peluang dengan berjualan pulsa. Bermodal handphone jadul dengan fitur SMS, saya bisa melayani orang yang membeli pulsa. Namun seiring perkembangan teknologi terkini, cukup dengan chatbot yang telah terhubung dengan aplikasi messenger telegram, saya bisa melayani pembeli dengan cepat.
Fitur chatbot yang telah terhubung dengan telegram, memudahkan saya berjualan pulsa. Untuk mengisi topup saldo saja, cukup dengan chatbot tersebut. Prosesnya yang cepat dan mudah menjadi faktor penting untuk meningkatkan kepercayaan pelanggan.
Nah itulah beberapa chatbot yang pernah saya gunakan dalam kehidupan sehari-hari. Tentunya sangat membantu berbagai aktivitas saya.
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Service Cepat, Respon Kilat dengan
Chatbot Bahasa Indonesia
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Seiring perkembangan teknologi, saya yakin Chatbot Bahasa Indonesia akan memiliki peranan penting untuk langkah ke depannya. Saya sendiri berharap jika chatbot bahasa Indonesia dapat hadir melengkapi dan mendukung usaha yang telah saya rintis. Jadi, saya tidak perlu kuatir jika harus menangani banyaknya pelanggan desain. Fitur Chatbot berikut ini mungkin bisa menjadi solusi saya ditengah sibuknya melayani pelanggan.
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Beberapa pelanggan sering menanyakan hal yang sama terkait produk desain yang bisa saya kerjakan. Andai chatbot bisa menjawab, mungkin akan menjelaskan katalog produk desain yang bisa saya kerjakan.
Chatbot pun berkata “Silahkan pilih produk desain dibawah ini, Desain Poster, Desain Spanduk, Desain Kaos, Design Layout” dan “Klik pilihan desain yang Anda inginkan”, saya yakin 100% mudah dan simpel.
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Disaat pelanggan ingin melakukan pemesanan desain, yang saya butuhkan tentu terkait ukuran cetak, spesifikasi warna dan Draft konsepnya. Hal ini tentu akan terus berulang-ulang ketika ada pelanggan yang menannyakan hal serupa.
Fitur chatbot yang satu ini tentu sangat saya inginkan untuk mempercepat proses pengerjaan desain. Jadi semua data telah ada dan siap dieksekusi.
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Layaknya mesin kasir yang siap menjumlahkan total perhitungan biayanya, saya pun menginginkan semacam asisten yang bisa melakukan perhitungan otomatis sesuai jasa desain yang mereka pesan.
Dengan begitu saya tidak perlu lagi menghitung biaya desain yang harus mereka bayar. Chatbot nampaknya bisa menjadi kasir yang melakukan perhitungan otomatis terkait perhitungan biaya.
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Setelah proses pemesanan desain, langkah selanjutnya yaitu proses pembayaran. Semua ringkasan pemesanan desain beserta harganya sudah tertera pada fitur yang satu ini, pastinya dilengkapi dengan prosedur transaksi pembayarannya.
Fitur Chatbot pembayaran bisa menjadi fitur informasi pembayaran yang mengkonfirmasi bahwa pemesanan desain sudah dibayar dan siap dikerjakan.
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Inilah yang tidak kalah pentingnya! Dengan adanya fitur statistik penjualan tentu kita dapat mengetahui berapa banyak orang yang memesan produk kita dalam setiap harinya atau bisa juga dalam satu bulan terakhir.
Dengan adanya fitur statistik penjualan kita dapat mengetahui produk mana saja yang paling banyak dipesan sehingga kita bisa mengembangkan produk tersebut lebih baik lagi.
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Manfaat menggunakan chatbot tentu tidak hanya mempermudah pelayanan, namun juga dapat meningkatkan pemasaran produk yang kita miliki. Dengan adanya fitur chatbot diatas tentu saya bisa dengan mudah mengembangkan bisnis desain saya. Harapan untuk bisa menggunakan chatbot sebagai langkah untuk mempermudah menangani pelanggan tentu dapat terwujud, karena kini telah hadir aplikasi Chatbotika. Apa itu chatbotika? simak penjelasanya berikut ini!
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Chatbot Bahasa Indonesia,
Chatbotika
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Hadirnya teknologi berupa chatbot tentu memberikan dampak kemudahan dalam berbagai hal. Salah satunya sebagai pengganti peran Customer Service. Di saat membludaknya pelanggan usaha, kita tidak perlu lagi dihadapkan dengan repotnya melayani pelanggan satu-persatu, cukup dengan chatbot akan memudahkan proses dalam melayani pelanggan.
Begitu juga dengan hadirnya chatbot bahasa Indonesia, Chatbotika. Salah satu aplikasi chatbot yang dapat kita pergunakan untuk melayani pelanggan dengan berbagai pelayanan hanya melalui satu aplikasi. Chatbotika sendiri merupakan aplikasi berbasis chatbot yang dirilis dan dikembangkan oleh perusahan teknologi BOTIKA.
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BOTIKA adalah perusahaan teknologi Artificial Intelligence (AI) dengan Machine Learning (ML) dan Natural Language Processing (NLP), yang mengembangkan chatbot berbahasa Indonesia. Kehadiran BOTIKA sebagai pengembang chatbot bahasa Indonesia tentunya membuat bangga Indonesia. Di saat negara di dunia mengembangkan chatbot sebagai teknologi yang dapat berperan penting dalam kehidupan, BOTIKA dengan karyanya mampu bersaing dengan chatbot dari berbagai dunia.
BOTIKA membantu lebih dari 100+ perusahaan untuk berkomunikasi dengan pelanggan mereka, mulai dari pesanan hingga proses transaksi melalui banyak layanan media sosial (LINE, Whatsapp, Facebook Messenger, Telegram dan Widget Web). Tentunya ini menjadi salah satu langkah tepat bagi perusahaan ataupaun usaha menegah, menggunakan chatbot bahasa Indonesia dalam mengelola pelanggan mereka.
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Botika Chatbot Hadirkan Solusi
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Tidak ingin pelanggan berpaling dari toko kita, pastinya pelayanan menjadi prioritas bagi pelanggan. Dengan menghadirkan Botika Chatbot tentunya mampu memberikan solusi. Berbagai produk yang dikembangkan seperti Chatbotika Enterprise, Chatbotika Travel, Chatbotika Commerce, Helpdesk System, DEM (Digital Email Management), Video Call, Queue System dan beberapa produk yang akan segera dihadirkan yaitu Botika Pay, OMNIBOT dan ELIZA virtual assistant tentu menjadi solusi untuk memudahkan kita dalam mengelola pelanggan.
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Menjawab Peluang
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Platform sosial kini sudah menjadi tren, tidak hanya sebagai alat komunikasi tetapi juga menjadi fasilitas perusahaan untuk lebih dekat dengan pelanggan. Saatnya manfatkan teknologi chatbotika, untuk menjawab peluang di setiap pesan yang ada.
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Asisten Bisnis
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Adanya chatbotika, bisa menjadi asisten bisnis yang tepat. Botika Chatbot mampu membantu pemilik bisnis untuk menjawab obrolan pelangan, mulai dari pemesanan hingga proses transaksi. Semua dapat dilakukan dengan mudah dengan Chatbotika.
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Obrolan Konsol
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Melayani pelanggan menjadi lebih mudah karena kita dapat melihat dan membalas semua pesan obrolan pelanggan dari mana saja, di satu tempat. Jadi tidak perlu rumit lagi menggunakan banyak klien obrolan atau membuka pesan satu per satu melalui ponsel atau komputer.
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Terintegrasi ke Media Sosial
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Mudah diintegrasikan ke banyak media sosial. Pengguna hanya perlu membuat chatbot sekali, dan siap dijalankan di Line, Facebook Messenger, Telegram, Widget Web, dan Aplikasi Seluler
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Integrasi Sistem Pembayaran
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Botika menyediakan integrasi dengan sistem pembayaran, untuk kenyamanan transaksi pelanggan.
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Terintegrasi Satu Dasbor
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Satu dasbor dapat terintegrasi dengan banyak platform media sosial, dimana akan memberikan lebih banyak kemudahan untuk melayani pelanggan dari berbagai platform media sosial.
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Alasan Memilih Botika Chatbot
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BOTIKA dengan chatbot bahasa Indonesia, telah terbukti sangat berguna untuk mendukung kebutuhan pelanggan yang menginginkan pelayanan cepat. Nah, berikut ini alasan kenapa Botika Chatbot layak dijadikan partner untuk meningkatkan pelayanan agar menunjang usaha kita.
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Teknologi canggih menjawab kebutuhan dalam waktu yang singkat.
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Dapat digunakan dengan mudah, dengan chatbot bahasa Indonesia
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Hemat biaya dan investasi dalam mempersiapkan teknologi canggih terkini
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Analisa data yang mudah untuk mengelolah keterlibatan konsumen
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Pelayanan yang cepat tentunya sangat dibutuhkan pelanggan. Chatbot dirasa mampu untuk mengatasi permasalahan ketika pelanggan semakin banyak. Dengan chatbot dari Botika tentunya banyak sekali manfaat yang akan kita dapatkan diantaranya tanggapan yang cepat kepada pelanggan, aplikasi yang mudah digunakan karena chatbot menggunakan bahasa Indonesia, selain itu kita juga dapat hemat biaya dan investasi untuk meningkatkan performa dengan aplikasi chatbotika.
Hal satu ini tentu tidak kalah penting, adanya data analisis yang dirangkum setiap pelayanan yang diberikan tentu memudahkan kita dalam mengelola keterlibatan konsumen. Data tersebut dapat digunakan sebagai penentu target pasar sebagai penunjang pemasaran.
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Kesimpulan
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Perkembangan teknologi membawa sejumlah perubahan dalam tatanan kehidupan manusia. Teknologi chatbot kini marak dikembangkan oleh perusahaan guna mempermudah pelayanan. Chatbot tidak hanya menggantikan peran customer service namun juga merekam data yang dibutuhkan perusahaan untuk meningkatkan pemasaran.
Chatbot Bahasa Indonesia, menjadi salah satu chatbot yang dilirik oleh perusahaan Indonesia karena dirasa mudah digunakan untuk pasar di Indonesia. Salah satu pengembang Chatbot Bahasa Indonesia yaitu BOTIKA, perusahaan yang bergerak dalam bidang Artificial Intelligence (AI) dengan Machine Learning (ML) dan Natural Language Processing (NLP).
Botika kini memiliki beberapa produk chatbot yang telah dikembangkan diantaranya yaitu Chatbotika Enterprise, Chatbotika Travel, Chatbotika Commerce, Helpdesk System, DEM (Digital Email Management), Video Call, Queue System dan beberapa produk yang akan segera dihadirkan yaitu Botika Pay, OMNIBOT dan ELIZA virtual assistant.
Chatbotika juga tersedia dalam bentuk aplikasi yang bisa diunduh melalui google play store. Beberapa fitur yang dikembangkan akan memudahkan kita dalam melayani pelanggan hanya dalam satu genggaman. Kini tidak perlu lagi membalas pesan satu persatu, cukum dengan chatbotika semua pelanggan dapat dilayani dengan mudah.
So, siap memaksimalkan bisnis dengan chatbotika?
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Aplikasi Chatbotika
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Tunggu apalagi download aplikasinya sekarang juga, Chatbotika siap membantu Anda
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Jangan lupa Follow social media BOTIKA untuk dapatkan Informasi menarik lainya terkait pengembangan produk dan layanan
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Artikel ini diikutesertakan dalam Chatbotika Blog Competition
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https://www.botika.online
https://chatbot.org/botika
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Teks: Adhi Hermawan
Foto: Adhi Hermawan
Ilustrasi: Freepik, Flaticon
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